Refund Policy

Canceling a Subscription

You may cancel a subscription at any time from the billing area or the payment provider's customer portal. Unless a refund is approved, cancellation takes effect at the end of the current paid period and prevents the next renewal.

Refund Eligibility

You may request a full refund within 7 calendar days of your first subscription payment if you have not used a Pro-only solution feature, including generating or editing a solution, exporting or sharing a paid report, or publishing a change to Shopify.

We also review duplicate charges, unauthorized payments, billing errors, and material service failures. Renewal payments are normally non-refundable, but you may contact us within 3 calendar days of a renewal if no Pro-only feature has been used since that renewal.

Refunds are not available for a partially used billing period, a change of mind after using Pro-only features, or an account suspended for violating the Terms of Service, except where required by law.

How to Request a Refund

Email hello@getsearivo.com from the address used for your Searivo account. Include the account email, payment date, and reason for the request. Do not send card or bank details.

We aim to respond within 3 business days. Approved refunds are issued through the original payment provider. The time for funds to appear depends on the payment method and financial institution, and is commonly 5–10 business days.

Statutory Rights

Nothing in this policy limits any non-waivable consumer right or refund required by applicable law. The payment provider or merchant of record may also issue a refund when required by law, payment-network rules, fraud prevention, or a manifest billing error.

Contact

For cancellation, billing, or refund questions, contact hello@getsearivo.com.